> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Are return shipping costs the customer's responsibility?

**For the countries below, your return is made easier thanks to the prepaid return label received by email.** Return fees will be deducted directly from your refund.

* France
* Luxembourg
* Belgium
* Netherlands
* Spain
* Italy
* Germany
* Portugal


**If your shipping country is not on this list, please ship your return at your own expense to the following address:**

Kuehne+Nagel Bât3 BIGBLUE TOES
Avenue Louis Renault - Bât 3 - Cell 5
ZAC du Val Bréon
77610 CHÂTRES, FR