> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I exchange a pair of Cacatoès bought at another store?

It is not possible to exchange or return a pair bought online in store, or vice versa.
Each sales channel has its own return procedure.