> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I bought a pair of Cacatoès on another website and it's defective, what should I do?

All products purchased from a site other than Cacatoès' own depend on a different distribution network. We therefore invite you to contact directly the site where you made your purchase for more information about your request.