> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't log into my Cacatoès account

It's possible you haven't created an account with us yet, even if you've already placed an order online.
Create your account in under a minute! Just click on "My account" at the top right, then "Create an account".

If you already have an account, click "Forgot password?". You'll receive an email shortly after allowing you to set a new password.
If the issue persists, please email [help@mycacatoes.com](mailto:info@mycodage.com) or reach out directly via chat.