> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I didn't have time to pick up my parcel from the pickup point, what should I do?

If you don't collect your parcel from the pickup point in time, it will automatically be returned to us.
Once the parcel is received at our warehouse, your order will be refunded. However, the shipping fees incurred cannot be refunded and will be deducted from the total amount.
If you would like to receive the items again, simply place a new order.