> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I didn't receive an order confirmation email, what should I do?

If you haven't received an order confirmation, please first check your spam folder as well as your customer account, where your order may appear in your order history.

If your order isn't visible or you're unsure, please contact our customer service via chatbot or email at [help@mycacatoes.com](mailto:help@mycacatoes.com). Our team will be able to assist you.