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# I haven't created a customer account, how do I make a return?

If you do not have a customer account and wish to make a return, please follow the steps below:
1 - Contact Cacatoès customer service at [help@mycacatoes.com](mailto:help@mycacatoes.com) to confirm that your order is still within the legal withdrawal period or the commercial return period (see our Terms & Conditions).

2 - Once your request has been approved by our customer service, you will be redirected to our dedicated returns portal to generate your return label.

3 - Prepare your parcel, print and attach the provided return label, then drop it off at a pickup point of your choice.
Please return the pair(s) along with the original invoice, indicating the reason for return.

⚠️ Important: Returns must be made exclusively through our returns portal. The return address will be provided during the return process. Any parcel sent outside of this procedure will not be processed.