> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I received an item that doesn't match my order, what should I do?

If you received an item that doesn't match your order, please contact our customer service as soon as possible via chatbot or email at [help@mycacatoes.com](mailto:help@mycacatoes.com).
To help us process your request faster, please include your order number, your contact details, and photos of the item received.

Our team will help you resolve the situation quickly.