> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My parcel is lost, what should I do?

If you believe your parcel is lost, please contact our customer service via chatbot or email at: [help@mycacatoes.com](mailto:help@mycacatoes.com).

Our team will let you know the next steps and help you resolve the situation as quickly as possible.