> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What are the refund conditions?

For your refund request to be processed as quickly as possible, returned items must be new, unused, undamaged, and sent back in their original packaging.
Once the parcel is received and checked by our teams, the refund is processed as quickly as possible.
During busy periods, processing times may be slightly longer.