> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is the legal return period for a defective product?

You have 14 days after receiving your order to return your items.
Once your parcel is shipped, allow 5 days for it to reach our warehouse.
Once received, allow about 10 days for processing. We will check that the returned product matches the one sent, and that it hasn't been used or damaged.
In the event of logistical issues, these timeframes may change. To track your return, [**click here.**](https://track.bigblue.co/cacatoes/)