> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcacatoes.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When making my return request, I can't select the items to return, what should I do?

You may be unable to select the items concerned when making your request.
In that case, please contact Cacatoès customer service via chatbot or email at [help@mycacatoes.com](mailto:help@mycacatoes.com) so we can help resolve the situation.