Are return shipping costs the customer's responsibility?

For the countries below, your return is made easier thanks to the prepaid return label received by email. Return fees will be deducted directly from your refund.

• France
• Luxembourg
• Belgium
• Netherlands
• Spain
• Italy
• Germany
• Portugal
• Switzerland

If your shipping country is not on this list, please ship your return at your own expense to the following address:

Kuehne+Nagel Bât3 BIGBLUE TOES
Avenue Louis Renault - Bât 3 - Cell 5
ZAC du Val Bréon
77610 CHÂTRES, FR

Updated on: 20/07/2026