How do I make my return?
If an item doesn't suit you, you can request a refund, store credit, or an exchange. After your parcel is received and checked, the refund, voucher, or exchange will be processed and sent within 7 days.
Return conditions
Timeframe: you have 14 days from the date you receive your parcel to request a return or exchange.
Return fees: as stated in our terms and conditions of sale, return shipping costs (postage and related taxes) are the customer's responsibility.
Returned items remain your responsibility until they reach us.
Keep proof of shipment in case you need it.
Condition of items: products must be unworn, unwashed, and in their original packaging in good condition.
Any damage to the product or its accessories (boxes) may void the right of withdrawal.
How to make a return?
Go to our returns portal to return one or more items by clicking here
- Select the item that doesn't suit you and indicate the associated reason for return, then confirm your return request.
- Select the item that doesn't suit you and indicate the associated reason for return, then confirm your return request.
- Prepare your parcel, then print and stick the prepaid label onto it.
- Send your return: drop off your parcel at a Chronopost Pick-up point.
In-store returns
It is not possible to return an online order in store, or vice versa.
Contact timeframe
We ask for your patience.
Please only contact customer service if you haven't heard back from us within 14 days of sending your return.
Updated on: 13/07/2026