I haven't created a customer account, how do I make a return?

If you do not have a customer account and wish to make a return, please follow the steps below:
1 - Contact Cacatoès customer service at help@mycacatoes.com to confirm that your order is still within the legal withdrawal period or the commercial return period (see our Terms & Conditions).

2 - Once your request has been approved by our customer service, you will be redirected to our dedicated returns portal to generate your return label.

3 - Prepare your parcel, print and attach the provided return label, then drop it off at a pickup point of your choice.
Please return the pair(s) along with the original invoice, indicating the reason for return.

⚠️ Important: Returns must be made exclusively through our returns portal. The return address will be provided during the return process. Any parcel sent outside of this procedure will not be processed.

Updated on: 13/07/2026