I received an item that doesn't match my order, what should I do?

If you received an item that doesn't match your order, please contact our customer service as soon as possible via chatbot or email at help@mycacatoes.com.
To help us process your request faster, please include your order number, your contact details, and photos of the item received.

Our team will help you resolve the situation quickly.

Updated on: 10/07/2026