Items are missing from my order, what should I do?

If you notice that one or more items are missing from your order, please contact our customer service as soon as possible via chatbot or email at help@mycacatoes.com.
To help us process your request, please provide your order number and contact details, attach photos of the package received, and let us know which items are missing.
Our team will help you resolve the situation quickly.

Updated on: 10/07/2026