I didn't receive an order confirmation email, what should I do?

If you haven't received an order confirmation, please first check your spam folder as well as your customer account, where your order may appear in your order history.

If your order isn't visible or you're unsure, please contact our customer service via chatbot or email at help@mycacatoes.com. Our team will be able to assist you.

Updated on: 10/07/2026