Can I edit my personal information myself?
When logged into your customer account, you can update your personal information (name, date of birth, email address and phone number) in your profile under "Profile and security". You can update your address details the next time you place an order — simply enter the desired shipping or billing address during checkout. Unfortunately, it's no longer possible to change the address once an order has been placed. But don't worry! If you accidentally order to the wrong address, the parcel willFew readersHow can I delete my customer account?
You can request the deletion of your customer account at any time by sending an email to help@mycacatoes.com. No specific format is required, but please write to us using the email address linked to your customer account. To process your request, we may sometimes ask you for additional information before responding. Once your request has been processed, we will delete your customer account as soon as possible, provided there are no legal obligations preveFew readersI've lost my password, what should I do?
If you can't remember your password, or the one you're entering when logging in isn't working, please contact our customer service by email at help@mycacatoes.com. Our agents will check what's causing the issue with you, send you a new temporary password, and help you log into your personal account.Few readersI can't log into my Cacatoès account
It's possible you haven't created an account with us yet, even if you've already placed an order online. Create your account in under a minute! Just click on "My account" at the top right, then "Create an account". If you already have an account, click "Forgot password?". You'll receive an email shortly after allowing you to set a new password. If the issue persists, please email help@mycacatoes.com or reach out directly via chat.Few readersHow do I create a customer account?
Click on "My account" at the top right of the homepage (or in the menu on mobile), then follow the steps!Few readers